Home — Services — Diagnose

Find the real problem. Not the one everyone assumes.

Most businesses self-diagnose wrong. They treat symptoms for years while the root cause compounds. We fix that in weeks.

The Approach

We audit operations, technology, and market position in parallel.

Traditional audits are sequential: weeks on financials, then weeks on operations, then technology. By the time findings arrive, the market has moved. Our diagnostic runs all three simultaneously because root causes rarely live in a single domain.

We talk to your team, walk your workflows, stress-test your systems, and benchmark against your competitors. Not to produce a report. To find the one or two leverage points where intervention will actually change your trajectory.

Process
01

Stakeholder interviews

Structured conversations with leadership, middle management, and frontline operators. We listen for patterns others miss. Everyone sees a piece of the elephant; we find the elephant.

02

Process mapping

We walk your actual workflows, not the documented ones. The gap between "how it should work" and "how it actually works" is where the real problems hide.

03

Technology assessment

Architecture review, code quality audit, infrastructure analysis. We identify technical debt that's slowing you down and opportunities for automation you're missing.

04

Market positioning analysis

Where do you sit relative to competitors? Are you fighting the right battle? We benchmark your position and identify strategic gaps that operations alone can't fix.

05

Root cause synthesis

We triangulate findings across all domains to identify the 1-3 root causes driving your symptoms. Presented as a clear decision framework, not a 200-page report.

Deliverables

What you walk away with.

  • Root cause analysis document with evidence chain
  • Priority-ranked opportunity map with estimated impact
  • Technology health scorecard with specific recommendations
  • Competitive positioning matrix with gap analysis
  • Decision framework for Design phase engagement
  • Executive summary for board or investor communication
Timeline & Investment

2-4 weeks. Outcome-priced.

We don't bill by the hour during Diagnose. You get a fixed-fee engagement with defined deliverables and a clear end date. If we can't find a meaningful insight within the timeline, you don't pay. That's how confident we are in the process.

The first step is knowing where to look.

Tell us about your business and we'll schedule a 30-minute diagnostic call. No commitment. No sales pitch. Just clarity.

Start Your Diagnostic
Back

Home
Next Phase

Design →